In using this website, you are deemed to have read and agreed to the following terms and conditions:

The content of this website is for general informational and educational purposes only; it is not meant to be medical advice and no substitute for in-person consultation, diagnostics and treatment. Questions regarding medical or mental health issues should be directed in-person to qualified medical professionals (e.g. your GP or another healthcare professional; call 999 in emergencies).

Under no circumstances will we be liable for any loss or damage including damage to health or appearance caused by readers’ reliance on information obtained through the site, from third parties or a linked site, or readers’ reliance on any product or service obtained from us or a third party. Use of this website is at user’s sole risk. No information obtained by you from this website or through email shall create any warranty.

The following terminology applies to our Terms and Conditions, Privacy Statement and Disclaimer Notice and any other Agreements: “Client”, “Patient”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company (Stratum Clinics Ltd, The Harley Street Dermatology Clinic, Canterbury Skin and Laser Clinic and any other companies that join The Dermatology Partnership). “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Disclaimer

To arrange an appointment please call reception on our central number. Availability of appointments cannot be guaranteed. Please contact your GP or attend A&E in cases of emergency. Please note that you might not see the same practitioner at every visit. Your practitioner will however be able to view your complete past history with us, in order to ensure continuity of care.

Unless otherwise stated, the services featured on this website are only available within our clinics:

Stratum Clinics Oxford
Stratum Clinics Wimbledon
Stratum Clinics Harley Street (also known as the Harley Street Dermatology Clinic)
Stratum Clinics Cheltenham
Stratum Clinics Canterbury (also known as the Canterbury Skin and Laser Clinic)

Please note that our some of our clinics offer a limited selection of our services only. Please note that usually (in all locations) the initial visit will be for a consultation only. Any treatment/procedure is usually arranged for a later date, once you have been assessed in clinic.

All marketing/advertising is intended solely for the United Kingdom. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company.

The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service, you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and

Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage to your health or appearance, damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

Please note that we are a private clinic; our services are usually not covered by the NHS. Most private medical insurances will reimburse our consultation and treatment fees for medical problems when preauthorisation is obtained. Diagnosis and treatment of cosmetic / aesthetic issues and treatments are not usually covered by any insurance, whether UK based or international.

Our Terms are payment in clinic on the day of the consultation / treatment. Cash and all major Credit and Debit Cards (including American Express) are acceptable methods of payment.

Unfortunately, we cannot deal with your insurance directly, but are able to assist you. At the time of your service, if you / we believe you have valid insurance coverage, but later find out, for whatever reason, you were not covered, you herewith acknowledge and agree that you are responsible for the entire fee. To avoid any unexpected shortfalls, we advise patients to check with their insurance provider before incurring any costs.

All goods remain the property of the Company until paid for in full. Should we not have received payment within 10 working days after the consultation/treatment, we will reserve the right to forward this matter to our Solicitors, which will incur an administration charge of £250. Monies that remains outstanding after the date of the consultation/treatment, will also incur interest at the rate of 5% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We also reserve the right to seek recovery of any monies remaining unpaid 30 days from the date of the consultation/treatment via collection Agencies and/or through the Small Claims Court. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

We do not routinely accept cheques.
Please note that medication is not included in our fees. Please also note that blood tests and other lab analysis (e.g. nail/skin scrapings, skin swabs, biopsies etc.) will incur an additional charge. Please contact us to receive a complete price list.

Cancellation Policy

A minimum of 24 hours’ notice of cancellation or appointment re-scheduling is required. Notification in person or via telephone will be accepted. If leaving a message on our answer phone, please clearly mention your name, as well as date and time of the phone call. Any appointments for consultations, which are not attended or cancelled/re-scheduled with less than 24 hours’ notice, will incur a 50% charge. In an instance of a second non-attendance or cancellation/re-scheduling with less than 48 hours’ notice, we reserve the right to not issue another appointment.

Termination of Agreements and Refunds Policy.
Both the client/patient and ourselves have the right to terminate any Service Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. This also includes that if a course of several treatments was booked and paid for, and the client/patient decides not to complete the outstanding treatments of this treatment course, no refund will be offered.

Availability

To arrange an appointment please call reception on our central number. Availability of appointments cannot be guaranteed. Please contact your GP or attend A&E in cases of emergency.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Communication

Contact information can be found on the ‘Contact’ page on our website or via company literature. Stratum Clinics Ltd. is a registered company in England and Wales. Registered number 06550196 – Registered Office Unit 2, Park Farm, Akeman Street, Kirtlington, Oxfordshire OX5 3JQ.

By submitting an enquiry via our online enquiry forms, you are consenting to receive email communications from us. You can stop these emails at any time by unsubscribing by following the unsubscribe link at the bottom of your email.

Force Majeure

We are not liable for any failure to perform any obligation under any Agreement which is due to an event beyond our control including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website and/or buying products from us directly or on our website, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made in these Terms & Conditions or on other key pages on our site. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the client/patient and ourselves. Your accessing of this website and/or undertaking of a booking or buying products from us directly indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Insurance Policy

Stratum Clinics (and our partner clinics) and all the consultants who work within our business are recognised by the main healthcare insurance providers. If you plan to use your medical insurance policy, you will need to contact your insurer ahead of your appointment to obtain a preauthorisation. We require your membership number and preauthorisation code by the time of your appointment in order to bill your insurer directly. If you do not have these, then you may self-fund your appointment and make a retrospective claim, although each insurer has different processes for this, and we recommend you familiarise yourself with your own insurers policy as they may not reimburse in full. We will provide you with a medical letter after your appointment and an invoice to support retrospective claims, but do not reimburse insurance shortfalls.

For global or international insurers we will accept Letters of Guarantee for treatment. If you do not have a letter, our policy is for you to self-fund and reclaim costs through your insurer. Please email or call us if you have any questions and the team will be able to advise.

Please note: if your insurance policy has an excess on your policy this will be due on the day of your appointment (and any subsequent appointments).

This is the Cookie Policy for Stratum Dermatology Clinics, accessible from stratumclinics.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Email newsletters related cookies: This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Surveys related cookies: From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
• Forms related cookies: When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
• Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• It’s important for us to understand statistics about how many of the visitors to our site actually make an enquiry and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.
• We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram and Twitter will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
• We also use call tracking through Response Tap to enable us to better serve you when you call to make a booking or ask a question. More information about how Response Tap tracks with cookies can be found on their website.
  More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: [email protected]

We are a Data Controller under the terms of the Data Protection Act 2017 and the Requirements of the EU General Data Protection Regulation.

This Privacy Notice explains what Personal Data the practice holds, why we hold and process it, who we might share it with, and your rights and freedoms under the Law.

Types of Personal Data

The practice holds personal data in the following categories:

Patient clinical and health data and correspondence.
Staff employment data.
Contractors’ data.

Why we process Personal Data (what is the “purpose”)

“Process” means we obtain, store, update and archive data.

• Patient data is held for the purpose of providing patients with appropriate, high quality, safe and effective dental care and treatment.
• Staff employment data is held in accordance with Employment, Taxation and Pensions law.
• Contractors’ data is held for the purpose of managing their contracts.

What is the Lawful Basis for processing Personal Data?

The Law says we must tell you this:

• We hold patients’ data because it is in our Legitimate Interest to do so. Without holding the data we cannot work effectively. [Also, we must hold data on previous NHS care and treatment as it is a Public Task required by law].
• We hold staff employment data because it is a Legal Obligation for us to do so.
• We hold contractors’ data because it is needed to Fulfil a Contract with us.

Who might we share your data with?

We can only share data if it is done securely and it is necessary to do so.

Patient data may be shared with other healthcare professionals who need to be involved in your care (for example if we refer you to a specialist or need laboratory
work undertaken). [Patient data may also be stored for back-up purposes with our computer software suppliers] [who may also store it securely] [overseas].
Employment data will be shared with government agencies such as HMRC.

Your Rights

You have the right to:

Be informed about the personal data we hold and why we hold it.

• Access a copy of your data that we hold by contacting us directly: we will acknowledge your request and supply a response within one month or sooner.
• Check the information we hold about you is correct and to make corrections if not
• Have your data erased in certain circumstances.
• Transfer your data to someone else if you tell us to do so and it is safe and legal to do so.
• Tell us not to actively process or update your data in certain circumstances.

How long is the Personal Data stored for?

• We will store patient data for as long as we are providing care, treatment or recalling patients for further care. We will archive (that is, store it without further action) for as long as is required for legal purposes as recommended by the NHS or other trusted experts recommend.
• We must store employment data for six years after an employee has left.
• We must store contractors’ data for seven years after the contract is ended.

What if you are not happy or wish to raise a concern about our data processing?

You can complain in the first instance to our Data Protection Officer, by emailing [email protected] and we will do our best to resolve the matter. If this fails,you can complain to the Information Commissioner at www.ico.org.uk/concerns or by calling 0303 123 1113

We understand sometimes situations may happen where you are unhappy with our services and your clinic experience matters to us.

If you do experience any issues or are unhappy about anything at our clinic, including correspondence before and after your visit, please let us know at the time by verbally informing a member of staff. If the event is after you have left the clinic, the please telephone or email your concern.

We also contact you after your appointment to ask for feedback and respond accordingly.

If you would like to email us your feedback on your experience, positive or not, kindly send that over to [email protected].

Formal Complaints Policy

If you would like to write a formal complaint please put your complaint in writing by email to: [email protected] or post to:

The Practice Manager
Stratum Dermatology Clinics
Park Farm
Unit 2, Akeman Street
Kirtlington
OX5 3JQ

We will write to you to acknowledge receipt of your letter within 3 working days. A full written response should be provided within 40 working days of receiving the initial complaint. If it is not possible to provide a response within this timeframe, we will notify you of the delay and give an expected timeline for a response.

What if I need help with my complaint?

If you require assistance with a complaint you can contact: The Citizen’s Advice Bureau: https://www.citizensadvice.org.uk/ 0800 144 8848.

Citizens Advice provides free, confidential and independent advice from over 3,000 locations, including in their bureaux, GP surgeries, hospitals, colleges, prisons and courts. Advice is available face-to-face and by phone.

Raising the matter with the Care Quality Commission

You can report a concern to the CQC. Please note they will not investigate a complaint, however they will look at the concern raised:

Call on:
03000 616161

Email us at:
[email protected]

Look at our website at:
www.cqc.org.uk

Introduction

This statement is made on behalf of Stratum Clinics Ltd pursuant to the Modern Slavery Act 2015 and comprises our slavery and human trafficking statement as part of the tender.

It outlines the steps we have taken as a business to identify and prevent slavery and human trafficking in our own operations and supply chains. We understand our responsibilities and are committed to improving our practices to combat slavery and human trafficking.

Stratum Clinics is not required to make a statement under the Modern Slavery Act Section 54 as we are an SME with a turnover below the required level. As a company we remain committed to supporting the principles and values of the Act and reducing slavery and human trafficking within the reaches of our.

Our Supply Chain

We will monitor our supply chains and seek to ensure that there is no modern slavery or human trafficking in our supply chains or in any part of our business.

Our Policies

We have included elements and references to modern slavery and human trafficking in Our employment, governance and safeguarding policies. 

We are committed to acting ethically and with integrity in all our business relationships and to implement effective systems locally to ensure slavery and human trafficking is not taking place anywhere in our business.

Relevant policies are reviewed annually. There have been no breaches or suspected breaches of issues relating to Anti-Slavery or trafficking reported in 2022.

We have nominated a senior employee to lead on anti-slavery and human trafficking and report any breaches of policy.

Our systems

We have in place systems to

• Identify inappropriate employment practices.
• Identify, assess, and monitor other potential risk areas.
• Mitigate the risk of slavery and human trafficking occurring
• Protect whistle-blowers; and
• Investigate reports of Modern Slavery.

We have zero tolerance to slavery and human trafficking. To ensure all those in our supply chain and contractors comply with our values we operate in line with principles of responsible sourcing, including paying employees at the prevailing minimum wage applicable within their relevant country of operations.

Training

To ensure an understanding of the risks of modern slavery and human trafficking in our business, in our supply chains and in our business partners, we provide relevant online training to our staff.