Feedback and Complaints Policy.

At Stratum Clinics (including its other clinics: the Harley Street Dermatology Clinic and Canterbury Skin and Laser Clinic), we care about every individual that we meet.

This has led us to be an award-winning clinical group and favoured by our patients. This is from a combination of our team’s world-class expertise and as a result of responding to feedback that we have received over the years. We understand sometimes situations may happen where you are unhappy with our services and your clinic experience matters to us.

If you do experience any issues or are unhappy about anything at our clinic, including correspondence before and after your visit, please let us know at the time by verbally informing a member of staff. If the event is after you have left the clinic, the please telephone or email your concern.

We offer Feedback Cards that you can help yourself to in the consultation rooms, the communal waiting areas and front reception desk that include means to contact us for feedback and complaints. The team can also provide on request a patient survey from the General Medical Council that you can fill out anonymously regarding any consultant you have seen at our clinic to help them help you better.

We also email you after your appointment to ask for feedback and respond accordingly.

If you would like to email us you feedback on your experience, positive or not, kindly send that over to enquiries@stratumclinics.com.

Formal Complaints Policy.

If you would like to write a formal complaint please put your complaint in writing by email to: Ian.McGill@thedermatologypartnership.com or post to:

Ian McGill
Stratum Clinics
Park Farm
Unit 2, Akeman Street
Kirtlington
OX5 3JQ

You will get a receipt of your complaint and offer to discuss the matter within three working days. In the unlikely event that we are not able to resolve your complaint internally please see details below of how to seek arbitration or mediation if you are dissatisfied with the outcome.

Raising the matter with the Care Quality Commission.

Call on:
03000 616161

Email us at: 
enquiries@cqc.org.uk

Look at our website at: 
www.cqc.org.uk

Contact the Independent Healthcare Advisory Services (IHAS).

IHAS is an organisation that represents many independent health care organisations. It has a code of practice for its members on dealing with patients’ complaints, and it can look into your complaint if you are unhappy with the response you have received from a service.

For their contact details, visit their website at www.independenthealthcare.org.uk

Contact the Citizens Advice Service.

Citizens Advice provides free, confidential and independent advice from over 3,000 locations, including in their bureaux, GP surgeries, hospitals, colleges, prisons and courts. Advice is available face-to-face and by phone.

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