Do you need to see a Consultant Dermatologist about your acne?

If acne is affecting your life, then Stratum Dermatology Clinics are here to help. Our consultant dermatologists can offer you expert acne treatment with a very good chance of permanently eradicating your acne.

If you have already tried over the counter remedies and spoken to your pharmacist for advice on acne treatment or acne scar treatment, but your acne is still causing you problems, we can help. Our dermatology experts at the Stratum Acne Clinics have a wealth of experience in the management of all types of acne as well as the assessment and treatment of acne scarring.

We help hundreds of patients each month and we pride ourselves on our successful and comprehensive range of treatments, allowing you to choose what’s best for you to clear your skin and regain your confidence. During your video consultation, our dermatologists will advise on the most appropriate acne treatment option for you.

Trusted by patients
Recognised by insurers
Award winning service

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0800 048 9230

Dermatologist Consultations | Stratum Dermatology Clinic

How it works

1. Call now to book an appointment with an expert consultant dermatologist

2. We’ll send you a registration pack and login details for Zoom

3. Your consultant dermatologist will call at the time of your appointment, assess your condition and write a prescription if required.

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Genuinely positive experience. The staff were consummate professionals - right through from the receptionist, practice manager and nurse. Very thorough and clear in explaining the procedure while being incredibly warm, friendly and welcoming. Cannot praise them enough. Gave me absolute trust in the process and their abilities.

WHY STRATUM DERMATOLOGY CLINICS?

Here at Stratum Dermatology Clinics we diagnose and treat a range of dermatological conditions. From Acne to Skin Cancer, Eczema to Psoriasis, we are the best place to find help if you have a problem with your skin. At our clinics across the country, you will find a team of experienced dermatologists ready to help you with all kinds of skin, hair and nail problems.

We work with leading experts in the field of dermatology to ensure you have the best experience and treatment. Stratum Dermatology clinics are regulated by the Care Quality Commission, are part of the British Association of Dermatologists and are top rated by patients on Doctify. Both Stratum Dermatology Clinics and the consultants who work here are recognised by the main healthcare insurance providers.

RECOGNISED BY ALL MAJOR INSURERS

AWARDS & ACCREDITATIONS

top rated by doctify
regulated by cqc
british association of dermatologists logo2

FREQUENTLY ASKED QUESTIONS

What software will I need to use to attend to my Virtual Appointment?

We have chosen the Zoom video conferencing App to deliver our Virtual Consultations.  It is very quick and easy to use, making it an ideal solution to connect our Patients with our specialist Doctors.

How secure is the Zoom video link?

Zoom Communications are established using 256-bit TLS encryption – you can visit Zoom Security for more information.

Do I need a login code to access my appointment?

No, accessing your Zoom Virtual Consultation is easy.  If you are using your computer, you can simply click on the link provided in your appointment confirmation email and click ‘Join from my browser’.  If you are planning to use your smart phone to access the appointment, we recommend that you download the Zoom App from your usual App Store in advance of the appointment to ensure you can join quickly and easily at the time of your appointment. For further guidance, please read the Zoom Instructions for Patients.

Is my Virtual Consultation Confidential?

Yes, your doctor will be the only other participant unless you have requested a chaperone. There is no risk of having another patient join your appointment while you are still talking to the doctor.  All appointments have a unique ID and password which is automatically embedded into the link provided to you, making joining as simple as clicking on the link.

How do I prepare for my appointment?

Prior to your appointment, please ensure you do the following:

  1. Share high-resolution image(s) of your condition in advance of your appointment. Please email these to the clinic email address specified in your appointment confirmation email
  2. Send photo ID, such as passport or driving license, to the same clinic email address specified in your appointment confirmation email. This can be a photograph taken with your smart phone or a scanned image. Please also have the same ID available to show your Consultant at the start of your appointment
  3. Complete the Patient Registration & Medical History Questionnaire – the link to this can be found in your appointment confirmation email and further down this page. It is important that your Doctor has a chance to review this information in advance of your appointment so please try to complete it 24 hours in advance if possible – without it your Virtual Consultation may be terminated without refund
  4. Ensure you you have a quiet place to join your virtual consultation where you can talk confidentially to your consultant without being disturbed and have a good connection and your phone is available (on the number you provided at booking) just in case the video does not work

How do I send images of my condition to the doctor?

Please take clear, in-focus, close up images of your condition, using your smart phone camera (or other device). Then send these via email directly to the clinic using the email address provided in your appointment confirmation.  Please include your Patient ID in the subject line of the email – this can also be found on your confirmation email.

Do I need any special equipment to be able to attend my Virtual Consultation?

You will require a computer or device such as a smart phone or tablet with audio and video capabilities and we recommend connecting via a secure WiFi connection.

How will the appointment start?

Once you click the Zoom meeting link you will be directed to a virtual waiting room where you will be asked to wait until your host starts the meeting.  At the time of your appointment, the Doctor will ‘admit’ you into the appointment.  Your audio and camera should automatically be enabled but if you need to enable them this is a simple process using buttons available on screen.

What accessibility features are available in Zoom?

There are a number of features that Zoom offers to support accessibility – to see what is available to you please visit https://zoom.us/accessibility

What do I do if my appointment is running late?

Your doctor will endeavor to start the Virtual Consultation as near to the scheduled time as possible, however, if a previous appointment is running over, then you can simply stay online in the “waiting room” until you are admitted.

What do I do if I am having connection issues?

If you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected, try bringing your computer or mobile device closer to the WiFi router or access point in your home or office. You can also check your Internet bandwidth in advance using an online speed test, such as nperf, Speedtest, or Comparitech.

I usually request a chaperone for my appointments – is this service still available?

Yes – if you wish a Chaperone to be present, please advise the doctor and we will arrange for a chaperone to join the consultation. This will either be in person if available at the same location as the doctor, or by joining the video call.

How do I cancel my appointment?

If you do need to cancel, a minimum of 24 hours’ notice of cancellation or appointment re-scheduling is required. Please call the number provided in your appointment confirmation email.  If leaving a message on our answer phone, please clearly mention your name, as well as date and time of the phone call. Any appointments for consultations, which are not attended, or are cancelled/re-scheduled with less than 24 hours’ notice, will incur a full charge.

What happens if I miss my appointment?

If you miss your appointment, please call 0800 048 9230 to rearrange a more convenient time for your appointment, however, please be aware that unattended appointments will incur a full charge.

Why are Virtual Consultations not available for children under age 16?

We are currently only offering consultations to patients of 16 years of age and over as they are able to consent to their consultation. We would like to expand the service to under 16s and the process for doing so is under review.

Can anyone have a virtual consultation?

Please be aware that whilst most conditions can be seen virtually there may be some conditions that require a face to face appointment further to the virtual appointment. You will be requested to send a high resolution image of your condition to the clinic ahead of the appointment to assist your Consultant with their diagnosis.

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