KEEPING PATIENTS AND STAFF SAFE

Dear patients,

We understand many of you will have concerns about the current outbreak of Covid-19 and we would like to share with you the new measures we have put in place to protect our patients, staff and the public at this time. We will continue to treat patients but have updated our processes to follow Government advice.

We recommend that patients use the option of a video consultation as an alternative to coming into clinic. We recommend taking advantage of this service, particularly if you have underlying health conditions that put you in a high risk category.

If you are attending one of our clinics, the consultants and other clinical staff will be wearing Personal Protective Equipment(PPE).  PPE is a necessary measure to reduce the risk of virus transmission and is for your protection, as well for the protection of our team.

We will also ask you to wear PPE – gloves and a face mask. These will be provided for you when you visit reception.

You may receive an additional phone call prior to your appointment from a member of our team, who will ask you about any current symptoms you may have, whether you have been in contact with a suspected or confirmed Covid-19 case, or whether you have any underlying health conditions that may put you in a high risk category. We request that you return your registration form prior to your appointment, which will now also include questions relating to Covid-19.

Our clinics are being carefully scheduled to allow social distancing and cleaning between patients. A member of the team will advise where to sit when you arrive for your appointment in order for us to maintain maximum distance between patients in any waiting area.

We ask that you do not arrive any earlier than 5 minutes prior to your scheduled appointment time so that our waiting areas do not get too busy. We also ask that you attend appointments on your own where possible, or advise us on your registration form if you plan to bring someone along with you.

On entering a clinic, you may be asked to have your temperature taken. A fever is one of the main symptoms of Coronavirus; if you have a high temperature we may ask you to return home and we will reschedule your appointment at a later date or as a video consultation if appropriate.

If you have any concerns about accessing or attending a clinic we are happy to answer any questions via phone or email prior to your appointment.

We have always prided ourselves on providing the very best experience for our patients and in these uncertain times we remain committed to this ideal. Through The Dermatology Partnership (TDP) we are members of the IHPN (Independent Healthcare Partners Network) which is the industry body for independent/private sector partners to the NHS and sits within the NHS Confederation. We have regular update conference calls with the sector on the current situation. We will be constantly reviewing the advice and update you with further information or developments.

We thank you for your understanding during this difficult time and when the time is right, we look forward to welcoming you back to our clinics.

Best wishes,

Stratum Dermatology Clinics

To speak to a member of the team, please call 0800 048 9230.